Clear terms for making something personal.

1. About Figory

Figory is a trading brand operated by Top Trenz UK Ltd. Company number: 06481792. Registered office: 40 Ffordd Byrnwr Gwair, Mold, Clwyd, Wales, CH7 1FQ. For customer-service enquiries, email hello@myfigory.com. View our Companies House record.

2. Age requirements

You must be at least 13 years old to use Figory. If you are aged between 13 and 17, you should only use Figory or place an order with the permission of your parent or legal guardian. If you are under 13, a parent or legal guardian must use the service and place any order on your behalf.

Accounts use Figory’s account and authentication service and require email confirmation before creation. These age requirements do not claim that an order placed by a young person is enforceable in the same way as a contract made by an adult.

3. Orders and contract

Browsing is not an order. An order is submitted through the Figory flow and payment is taken through a third-party payment service when configured. We accept an order when our systems confirm successful payment and the order is recorded. We may reject or cancel an order where payment fails, a technical or pricing error occurs, rights or safety concerns cannot be resolved, or fraud is suspected. If we cancel after payment, we will explain what happens to the relevant payment or Credits.

4. The Figory service

Figory currently supports one subject per creation: one person, one pet (including dogs, cats, birds and reptiles), or one supported vehicle. You upload reference photographs; AI-assisted image generation and digital modelling create a personalised artistic interpretation, which may be saved to your private library and may be used for an optional physical figurine.

It is not promised to be an exact photographic replica. Differences can result from image quality, light, angle, interpretation, modelling, material, print scale and screen colour. This does not affect your statutory rights where a product is faulty, not as described or otherwise non-conforming.

5. Uploads, rights and licence

The person providing an upload is responsible for providing accurate information and confirming that they own the content or have the right or appropriate permission to provide it to Figory. This applies to every photograph, likeness, artwork, brand, logo, vehicle livery and other item visible in an upload, whether the subject is you or somebody else.

By uploading a photograph, image or other content, you confirm that you may allow Figory and its service providers to process it to create and supply the personalised product or service you requested. If an uploaded photograph contains a child, you also confirm that you are the child’s parent or legal guardian, or have appropriate authority or permission from the child’s parent or legal guardian to provide the image for this purpose. This allows legitimate gifts; the person shown does not need to place the order or hold a Figory account.

Do not submit celebrities, public figures, fictional characters, confidential material or copyrighted photography without the necessary authority. We may request evidence, pause processing, reject uploads or orders, remove protected branding where appropriate, and respond to rights-holder complaints. Any refund or restoration of Credits will be handled fairly under these terms and applicable law; there is no blanket “no refunds” rule.

You grant Figory and necessary providers a limited, non-exclusive licence to receive, host, store, reproduce, resize, adapt, analyse and process uploads, create intermediate assets, previews and digital models, investigate a support issue you report, and manufacture a product, only as reasonably necessary to provide, secure and support the service. After a successful Digital Double creation, a privacy-reduced source reference is normally stored privately for 90 days and then scheduled for deletion under the Privacy Policy. We do not use customer uploads for public advertising or marketing without separate permission. See the Upload & Rights Policy and Acceptable Use Policy.

6. AI results and review

Automated generation can produce errors in facial features, fur, clothing, markings or vehicle details. Poor or limited source images may reduce quality and we may ask for replacements. Where a preview or review is shown, check it carefully and report an obvious issue before any manufacturing stage offered by the service. When you report an output problem during the source-reference retention period, an authorised administrator may compare the private source reference with the generated result. AI does not remove our legal obligations or your consumer rights.

7. Credits and digital generation

Credits are prepaid units used for defined creation steps. The current application records 150 welcome Credits for a verified account, with generation costs shown in the flow: Standard 30 + 10 + 50; Enhanced 60 + 30 + 60. Paid packs are sold in GBP through a third-party payment service. Credits are not cash, are not transferable, and the application does not currently state an expiry date.

When a provider request fails technically, the server attempts to refund reserved generation Credits. A valid result that you simply dislike is not treated as a technical failure. Unused Credits and account-closure treatment need a documented commercial policy before publication.

8. Pricing and payment

Prices are displayed in pounds sterling and payments are processed securely by third-party payment service providers. We do not ordinarily receive or store your complete payment card details. Payment providers may process your name, billing information, payment information, transaction details and relevant technical information under their own privacy practices. Physical checkout collects a shipping address in a supported delivery country, telephone number and billing address. The delivery charge is shown before payment. We may correct genuine pricing errors before acceptance, and investigate chargebacks or suspected fraud.

9. Personalised physical products, approval and refunds

Before continuing to payment for a physical Figory, you must review the interactive print-model preview and confirm that you are happy for the model shown to be used to manufacture your personalised figurine. Check the overall appearance and visible details, including people or pets, facial features, hair or fur, clothing, colours, pose, accessories and vehicle features where applicable. We record your approval and retain a private copy of the preview files and print package associated with it.

Each physical Figory is made to your specifications and is clearly personalised. The usual change-of-mind cancellation right for distance purchases does not apply to goods made to a consumer’s specifications or clearly personalised. After approving the preview and placing your order, you cannot request a refund, replacement or remake solely because of a detail that was visible in the model you approved or because you have changed your mind.

This does not affect your statutory rights. Contact us if your Figory arrives damaged, defective, incorrect, materially different from the approved model, or otherwise fails to meet your legal rights. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund. Differences caused by print size, material, lighting and screen colour are explained in our print finish guidance.

10. Digital content and services

Figory combines digital services (generation and processing) with digital content (generated images and models) and, sometimes, a physical product. The current flow does not show a separate express acknowledgement that immediate digital supply begins and that cancellation rights may be lost. This checkout point requires legal review before launch; general Terms acceptance may not be enough.

11. Delivery and problems

Your Figory is made to order and personally quality checked by Figory before being carefully packed and dispatched with free UK tracked delivery. Physical orders are usually delivered within 3–4 weeks of model approval. We will keep you informed if an exceptional delay affects your order.

Purchased downloadable 3D models have no physical shipping or production lead time. They are available instantly from your account after purchase. Once payment and entitlement are confirmed, access begins immediately.

Provide accurate delivery details for physical orders and contact support if a parcel is missing, damaged, defective, incorrect or materially different. We will not impose a short reporting deadline that removes statutory rights.

12. Intellectual property

You retain rights in your original photographs and content. Figory owns or licences its website, branding, software and proprietary content. The ownership position for AI-generated previews and models depends on provider terms and the intended customer licence; it is not safely determined from this codebase and must be confirmed before publication. Any purchased downloadable model is currently described in the application as including a personal-use licence. A physical figurine is yours to use as a physical object, subject to rights in underlying content.

Personal and non-commercial use

Figory personalised models are supplied for your personal, non-commercial use. You must not order, reproduce, manufacture, distribute or use a personalised model for commercial merchandising or resale without our prior written agreement.

If you would like to discuss commercial merchandising, resale or another business use, contact us before ordering. Any agreement must be confirmed by us in writing.

Where a model contains third-party trade marks, logos, branding, designs or other intellectual property, your purchase does not grant you any ownership of or licence to commercially exploit those third-party rights.

13. Acceptable use, suspension and termination

Do not use Figory for unlawful, hateful, abusive, harassing, exploitative or deceptive material, sexual content involving minors, non-consensual intimate images, fraud, impersonation, false endorsement, infringement or unlawful merchandising. We may pause processing, remove unlawful content, preserve evidence, suspend or terminate an account proportionately. Paid statutory rights are not forfeited simply because access is suspended.

14. Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded, including for death or personal injury caused by negligence, fraud or your statutory consumer rights. Any responsibility for rights infringement must be reasonable and proportionate. This section requires solicitor review, particularly for the relationship between provider errors, customer content and personalised goods.

15. Events, changes and complaints

We are not responsible for delay caused by events outside reasonable control, but this does not remove consumer remedies. We may update the service or terms prospectively; changes will not retrospectively remove rights already purchased. Contact customer service through the site for complaints or use the rights route in the Upload & Rights Policy.

16. Governing law

These terms are intended to be governed by the law of the part of the UK in which Top Trenz UK Ltd is established, while preserving mandatory consumer rights and jurisdiction available to consumers elsewhere. The exact company details and final jurisdiction wording require solicitor confirmation.